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Questions & Answers

Answers to common questions about browsing, accounts, membership, listings, events and privacy.

Getting started

How do I create an account?

Select the outline person icon in the header, choose Join Platform, complete the registration form and submit it. See the Self Service guide for step-by-step instructions.

Can I browse without an account?

Yes. Public pages, published directory listings, public events, news and shop content can be browsed without signing in. To use an account service, sign in and follow the instructions shown for that service.

Is creating an account the same as joining a membership?

No. Account registration and membership are separate steps. To explore membership, sign in or begin at Self Service, choose an available option, complete the application and follow the on-screen instructions. Where a membership has a fee, complete the payment steps shown at checkout.

Where do I sign in or recover my account?

When signed out, select the outline person icon in the header, then choose Member Login. If you cannot sign in, use the account recovery option on the login page. When signed in, the account menu is shown by the filled person icon.

Search and discovery

What can I search for?

Select the magnifying-glass icon in the header and search public navigation pages, available shop products, published directory businesses, public events and published news. Select a suggestion to open it, or choose View all results to see matching items.

Why can't I find a business or product?

Search results show content currently published or available in the public shop. Try another keyword or browse the Directory or Shop directly.

How do I open an item from search?

After selecting the magnifying-glass icon and entering a keyword, select an item's title in the suggestions or results. Where available, this opens its detail page.

Listings and events

How do I submit a business for the directory?

Open List Your Brand, enter the requested business information and submit the form. Submission does not guarantee publication. Make sure you have permission to provide any information or materials you include.

How do I manage an existing listing?

Open Manage Listing and follow the options shown to you. If you need help with a listing, contact the team through the contact page.

Where can I find event details and booking instructions?

Browse the Events page and open the event you are interested in. Follow its instructions for registration, booking, price and event-specific terms.

Messages, privacy and terms

How do I stop receiving marketing emails?

Use the unsubscribe link in the message or email legal@luxuryxclusives.com. This does not stop essential messages about an order, activity you joined, security matter or privacy request.

How do I make a privacy request?

Email legal@luxuryxclusives.com with the subject "Privacy request" and a description of what you are asking for. You do not need to create an account solely to make a privacy request. See the Privacy Policy for details.

Where can I read the Terms & Conditions?

Read the Terms & Conditions for information about using the platform, its content and submissions.

Where can I read the Privacy Policy?

The Privacy Policy explains what personal information may be collected, how it is used and disclosed, and the choices and rights that may be available to you.

How can I find Help or contact the team?

Select the question-mark-in-a-circle icon in the header to open Help. For general enquiries, use the contact page or email info@luxuryxclusives.com. For privacy or legal enquiries, email legal@luxuryxclusives.com.